Privacy Policy
Last updated: 26 July 2026
AirVex HVAC Ltd respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quotation or use our services.
1. Who we are
AirVex HVAC Ltd is the data controller responsible for the personal information covered by this privacy policy.
Company name: AirVex HVAC Ltd
Company number: 17344485
Registered office: 1 St. Davids Grove, Bootle, England, L30 2ND
Email: contact@airvex-hvac.co.uk
2. Information we may collect
We may collect and process:
Your name, address and postcode
Your telephone number and email address
Information submitted through our website forms
Details regarding your home, business premises or the areas requiring air conditioning
Photographs, measurements and technical information needed to prepare a quotation
Details of quotations, installations, servicing, maintenance and repairs
Correspondence between you and AirVex
Contract, invoice and payment records
Warranty and equipment information
Website information, including your IP address, browser type and pages visited
Your communication and marketing preferences
Please do not provide sensitive personal information unless it is genuinely necessary for us to assist you.
3. How we use your information
We may use your personal information to:
Respond to enquiries
Arrange consultations, surveys and appointments
Prepare and provide quotations
Recommend appropriate air-conditioning systems
Arrange installations, servicing, maintenance and repairs
Manage contracts and customer accounts
Process payments and maintain financial records
Register equipment warranties where required
Provide ongoing customer support
Contact you regarding an enquiry, appointment or service
Improve our website, services and customer experience
Protect our website and business against misuse or fraud
Meet our legal, regulatory, insurance and accounting obligations
Send marketing communications where permitted
4. Our lawful bases
Depending on the reason for processing your information, we may rely on:
Contract: Where processing is necessary to provide a quotation, take steps at your request before entering into a contract or fulfil a contract with you.
Legal obligation: Where we need to retain or disclose information to comply with legal, taxation, accounting or regulatory requirements.
Legitimate interests: Where processing is reasonably necessary to operate and protect our business, manage enquiries, provide customer service and improve our services.
Consent: Where you have actively agreed to a particular use of your information, such as certain marketing communications or optional website cookies.
Organisations must identify an appropriate lawful basis and explain it within their privacy information. Where consent is relied upon, it can be withdrawn.
5. Sharing your information
We may share relevant information with:
AirVex employees, engineers and authorised subcontractors
Equipment manufacturers, distributors and suppliers
Warranty providers
Website, email, telephone, customer-management and IT providers
Payment processors and banking providers
Accountants, insurers, legal advisers and other professional advisers
Government, regulatory or law-enforcement authorities where required
Other parties where disclosure is necessary to establish, exercise or defend a legal claim
We only share information that is reasonably required for the relevant purpose. We do not sell your personal information.
6. International transfers
Some technology or service providers may process information outside the United Kingdom.
Where this happens, we will take reasonable steps to ensure that appropriate legal and data-protection safeguards are in place.
7. How long we keep your information
We retain information only for as long as reasonably necessary for the purpose for which it was collected.
As a general guide:
Enquiries that do not proceed may be retained for up to 24 months
Customer, contract, installation, invoice and payment records may normally be retained for up to six years after the relevant service or contract ends
Warranty and equipment records may be retained for the duration of the applicable warranty
Records may be retained for longer where necessary for taxation, insurance, regulatory compliance or legal claims
Marketing information will be retained until you unsubscribe, withdraw your consent or the information is no longer required
Information that is no longer required will be securely deleted or anonymised.
8. How we protect your information
We use reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Accidental loss
Misuse
Alteration
Destruction
Unauthorised disclosure
Access to personal information is limited to people and service providers who reasonably need it to perform their duties.
9. Cookies and website technologies
Our website may use cookies and similar technologies to:
Make the website function correctly
Remember visitor preferences
Understand how visitors use the website
Measure and improve website performance
Support contact forms, maps and other embedded services
Where consent is legally required, optional cookies should not be placed until the visitor has made a choice through the website’s cookie controls. Cookie consent must be informed and involve a clear positive action; placing cookie information only within a privacy policy is not sufficient.
You can manage cookies through the website’s cookie settings or your browser. Disabling essential cookies may affect how the website functions.
10. Marketing communications
We may contact you regarding:
An enquiry you have made
A quotation you have requested
An appointment, installation or service
Payment or account matters
Equipment warranties
Maintenance or customer support
We will only send promotional emails or text messages where permitted.
You may ask us to stop sending marketing communications at any time by emailing:
contact@airvex-hvac.co.uk
Opting out of marketing will not prevent us from sending essential messages regarding an enquiry, contract, appointment, payment, installation, warranty or service.
11. Your rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold regarding you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict the way we use your information
Object to certain uses of your information
Request a portable copy of certain information
Withdraw your consent where processing is based on consent
Complain to the Information Commissioner’s Office
These rights may be subject to legal conditions and will not necessarily apply in every situation. UK data-protection law provides rights including access, correction, erasure, restriction, portability and objection.
To exercise your rights, email contact@airvex-hvac.co.uk. We may need to request information to confirm your identity before responding.
12. Complaints
Please contact us first if you have concerns regarding how we have collected or used your information.
You also have the right to complain to the Information Commissioner’s Office, which is the UK supervisory authority for data protection. Privacy notices should explain how individuals can raise concerns and make a complaint.
13. Children’s information
Our website and services are not intended for children.
We do not knowingly collect personal information from children without the involvement of a parent or legal guardian.
14. Links to other websites
Our website may contain links to websites operated by manufacturers, accreditation bodies or other third parties.
AirVex HVAC Ltd is not responsible for the privacy practices of external websites. We recommend reviewing the privacy policy of any external website you visit.
15. Changes to this policy
We may update this privacy policy to reflect changes to:
Our services
Our website
The providers we use
Our legal or regulatory obligations
The latest version will be published on this page with an updated revision date.
16. Contact us
For questions concerning this privacy policy or the use of your personal information, contact:
AirVex HVAC Ltd
Company number: 17344485
Registered office: 1 St. Davids Grove, Bootle, England, L30 2ND
Email: contact@airvex-hvac.co.uk